FAQ

FREQUENTLY ASKED QUESTIONS


GENERAL QUESTIONS


Q. Do you sell directly to the public?
A. Yes, Dropkicks Canada does sell directly to the public, however discount pricing is available for dropship and wholesale clients only.




Q. I would like to buy your shoes for my personal use. How or where can I purchase them?
A. You can purchase them here on our site or by visiting one of our authorized retailers.




Q. Do you carry half sizes?
A. No, we do not carry half sizes. If you wear a half size, then it is recommended to round up to the next size.




Q. What are your hours of operation?
A. Dropkicks Canada is open Monday to Friday from 8:15AM - 5PM Central. We are closed on weekends and major Canadian holidays including New Year's Day, Canada Day, Labor Day, Thanksgiving and Christmas.




Q. How can I obtain a password to your website?
A. Simply click the "Create Account" link found at the top left of every page on our website, fill in your information and submit. After creating your account you can request to open a dropship or standard wholesale account by subscribing to one of our tiered dropship or wholesale programs. Our dropship fee is $3.99/mth (as opposed to $3.99 per item) and is billed monthly via Paypal.




Q. Can I use Dropkicks Canada's printed/online images for my website?
A. Dropkick's images can only be used on a customer's E-commerce website. Any posting of images on auction websites, including but not limited to "eBay.com", is prohibited. We reserve the right to ask eBay to remove all unauthorized listings using the Images or text in the eBay marketplace.

All product and lifestyle images featured on Dropkicks Canada's corporate website, disc, product catalogs, advertising/promotional fliers and posters, or provided through FTP are copyrighted, and may not be replicated or otherwise used by you without thorough review and compliance of our Image Release/License Agreement.

ANY UNAUTHORIZED USE OF THE "IMAGES" IS STRICTLY PROHIBITED.


BUYING & PAYMENTS


Q. As a reseller, what do I need to buy your products?
A. To purchase from Dropkicks Canada domestically, you must have a valid business number, resale permit and/or Sales Tax ID. No permits are required for drop ship accounts.

For international customers, the following is required:

Copy of business license if applicable in country
Economic Operator Registration and Identification number (EORI#) for import purposes (EU only)
Customs Account Number (Outside EU)
Value Added Tax Number (VAT#) if applicable.




Q. What is your minimum order amount for wholesale clients?
A. For an initial (first time) order, there is a minimum of $500.00. Re-order minimum is $100.00. However, an order under $100.00 can be placed with a $7.00 service fee. To keep your account in active status as a reseller of Dropkicks Canada products, a minimum purchase of $3,000.00 must be met annually. Halfway through the year, we will review your account and send an email notification of your current standing.




Q. What forms of payment do you accept?
A. The following payment methods are accepted: All major credit cards (Visa, American Express, Discover, Mastercard) and electronic funds transfer (including PayPal).




SHIPPING & DELIVERY


Q. What shipping options do I have?
A. All merchandise will be shipped via UPS, Canada Post, USPS or FedEx unless otherwise specified.




Q. Do you ship internationally?
A. Yes, we ship worldwide.




Q. Do you drop ship?
A. Yes, we drop ship worldwide for all of our registered dropship clients.




Q. When will my order ship and how long will it take to arrive?
A. Generally orders will be shipped in 1-7 business days, upon receipt by us. Depending on customs and where you are located in the world, delivery can take anywhere from 2-8 weeks.




Q. How are shipping charges determined?
A. Shipping is determined by the weight and volume of your order via UPS, Fedex or Canada Post.




Q. Can you deliver to a P.O. Box or military address?
A. Yes




EXCHANGES, RETURNS & REFUNDS


Q. I bought your shoes from a retail outlet and I would like to return/exchange them. What do I do?
A. If you bought a pair of our shoes from any designated online or in-store retailer, you must settle your dispute with the shop you bought your shoes from directly.




Q. How can I make a return?
A. Returns are only accepted for manufacturing defects or processing errors with order. For return authorization of our full policies and procedures, please contact our Customer Service Department.

PLEASE NOTE: ALL RETURNS MUST HAVE AN AUTHORIZED RETURN AUTHORIZATION NUMBER (RA#). CLEARLY MARK YOUR RA# ON THE OUTSIDE OF THE SHIPPING PARCEL. WITHOUT THE RA#, RETURN PACKAGES WILL BE REFUSED BY OUR WAREHOUSE AND YOU WILL INCUR A 15% RESTOCKING CHARGE PLUS FREIGHT COSTS.

To be issued a RA# for any return shipment, please contact your sales representative.




Q. What happens if a package is returned or refused?
A. If a package is returned or refused, a 15% restocking charge, plus two way freight costs will be incurred. You can choose to reship and avoid the 15% restocking fee.


TECHNICAL QUESTIONS

Q. What is the difference between Patent, PU, Stretch and Leather material?
A. Patent, either patent leather or patent PU, the latter being a manmade material, has a very shiny, almost mirror like appearance. PU, short for polyurethane, is a semi-shiny to non-shiny manmade material designed to be less expensive than leather. Stretch, either patent or PU, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a textured pattern, is the highest quality material of all used in shoe making.




Q. How do you convert a man's shoe size to a woman's shoe size?
A. Shoes fit differently. Our best rule of thumb is a two-size increase. A US man's 9 converts to a US woman's 11. Please check our conversion chart for more information.




Q. How can I remove glue marks on the shoes?
A. Use lighter fluid. Ordinary lighter fluid applied to a white rag will remove the glue. You can also use glue thinner which can be purchased from any shoe repair shop.




Q. How can I clean a shoe in patent material that has been on display and collected dust?
A. Use Patent Glow. Do NOT use water or alcohol as they may rid the material of its shininess.




Q. How can I change batteries on a light-up shoe?
A. Peel up the silver sock lining material where the ball of the foot touches, carefully removing the lighting mechanism. Replace the old battery with the new one, place it back, and, using a hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back.




Q. How can I fix my shoes if the rhinestones come loose or detach?
A. To adhere rhinestones back to your shoes, you can use any brand of super glue.